Shaza al Madina by Kempinski

If you looking for excellent accommodation in Madinatul Munawwara a stones throw away from the Prophet's mosque , then Shaza al Madina by Kempinski is just the place for you.I spent the last few days at this luxurious hotel and I must say I was thrown aback by the level of service I received.We were welcomed to the hotel by a very happy and bubbly porter who ushered us in to the reception area. We were served refreshments and snacks as we waited to get through the check in process. I was really surprised when the front desk manager returned and gave us a free upgrade from the deluxe room that we had booked initially to a junior suite without extra charge. We were then escorted to our room. Upon arrival at the room we received a call from the front desk enquiring if the room matched our expectations and if we required anything extra.The room decor was exquisite with a mixture of east meets west. The beautiful lantern lampshades along with the bed linen and cushions added an oriental touch to the room. The suite boasted two television sets and three cordless telephones.The laundry service was excellent and the penne arabiata pasta that we ordered from Room service was simply delicious and made me feel as though I was in Italy having an authentic Italian meal.The restaurant that served breakfast was strategically designed to overlook the haram area and thus added to the sheer opulence and grandeur of the hotel in total. The huge buffet area simply added to the wow factor and made the morning breakfast experience a rather pleasant one where friendly staff and waiters were readily available to assist and serve guests.Almost everyday we received a courtesy call from the guest relation manager enquiring if we were satisfied with the service we received. He was also insistent in wanting our suggestions and input in improving service delivery. The check out process was quick and efficient and in true Kempinski style we were whisked away to the airport in a gorgeous black BMW....That's what I call service excellence accompanied by value for money. Will I be frequenting this hotel in the future....DEFINITELY YES....A big thumbs up to Majed, "Chef Jordan", Omar, Mr Shareef and the rest of the management team at Shaza al Madina for making my stay such a pleasant one.